•Clients make 30% deposit by T/T or L/C after confirming our PI
•Clients approve our sample, and get the testing report if any necessary
•Supplier arrange necessary documents and send copy of these documents
•Clients effect balance payment
•Supplier send original documents
•Feedback will be necessary to improve our products and services
About the samples fee:
1. Q: Why do you charge samples fee?
A: We need to order the material for your customized designs, and pay the printing and embroidery,
and we need to pay our designers salary.Most importantly sample fee is REFUNDABLE.
2. Q: How much is the samples fee?
A: The account is up to your samples, usually it is 50 USD per style, but if there are many
embroideries or printings, and it is complex, the sample fee will be higher.Anyway, the sample fee
will return to you in the order.
3. Q: Is the sample fee refunded when the order is placed?
A: Yes, when place order, the sample fee will be REFUNDED to you.
4. Q: How can I get the free samples?
A: Once you be our regular customer, all your developing samples will be free And our existing
sample can free for you, but need you pay freight cost.
5. Q: What is the samples time?
A: It is 3-7 days according to the different samples. If you want the samples urgently, the prototype can be done
within ONE days.
6. Q: If I send my own samples to you, you duplicate the sample for me, should I pay the samples fee?
A: No, once we promise you that we can do it, you will not pay any fees any more.
7. Q: How about the sample freight?
A: If you have an international express account, you can choose freight collect, If not, you
can pay the freight together with the sample fee.
8. Q: If I don’t like the sample when I receive it, can you modify it for me?
A: Once you pay the sample fee, it means we have the contract with you, we will take responsibility for
your samples, until you say “ok, it is perfect”.
About the quotation 1, Size of the products 2, Material and stuff (if have) 3, Quantities 4, Designs (Please send us some pictures and designs for checking if possible so we can do best as your request. Otherwise,
we will recommend relevant products with details for your reference.)